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Practice Management

Mrs Joanne Osborn (f)
Joanne is the Manager of the Practice, and has overall responsibility for Premises Management, Information Technology, Finance, Health and Safety, Patient Services, Staff Management, and Contractual Arrangments with our Partners Swindon Primary Care Trust.
Mrs Yvonne Watts
Yvonne Watts is the Practice Deputy Manager, providing supervision of reception, as well as ensuring updated appointments are available on the Practice Clinical System. Yvonne has been with the Practice for a number of years, and is a valuable and well respected member of our team

Administration

The ancillary staff of Great Western Surgery consists of the Practice Manager and Deputy, two Practice Nurses, Health Care Assistant, In house Phlebotomist and support from experienced receptionists.

All staff apart from the manager are part-time. Also based within the surgery is our Health Visitor. The District Nurses are based at another location but visit the surgery on a daily basis. Other attached staff include Community Psychiatric Nurses, Midwife, Counsellor and Physiotherapist.

Most of our ancillary staff have been with us for at least five years or longer. They are very experienced, competent and loyal employees. We pride ourselves on having excellent working relationships with all our permanent and attached staff. As previously mentioned, we positively encourage discussion and suggestions from everyone involved in the Primary Health Care Team on most matters affecting the Practice and believe that the approachability of the Partners plays an active part in achieving good results from this.

Reception

Mrs Liz Donachie (f)Mrs Liz Donachie (f)
Liz Donachie is one of our experienced reception team members, who along with providing assistance to Doctors and Patients has the really important role of ensuring our Chronic Disease Management Clinics are booked, by ensuring our patients are recalled on a regular basis. Liz is also resposnible for ensuring medical records and information are kept up to date, by scanning documents into the patients clinical computer records. Add to that ensuring Pathology Results are viewed, answering the phones, and looking after patient prescriptions, Liz is a great example of just what the Practice Receptionist is today.
Mrs Iris Buckingham (f)Mrs Iris Buckingham (f)
Iris Buckingham joined the Practice in 2006, as a receptionist, having worked in General Practice locally in Swindon before. Iris assists the GP's and patients, and provides an extensive role in prescriptions, both reviewing, and checking prescription requests, as well as issuing prescriptions.
Mrs Terry Lawton (f)
Mrs Lin Davies (f)
Miss Claire Sizer (f)
Mrs Janice Dowler (f)

Secretaries

Mrs Julie Joyce (f)
Mrs Lindy Murrell (f)Mrs Lindy Murrell (f)
Lindy Murrell, provides a dual role for the Practice, by being a receptionist, as well as providing secretarial services for the partners. Lindy is responsible for a wide range of occupational health contracts that the practice have accquired, as well as traditional secretarial services for our patients, such as referrals, letters, and other administration. Lindy has been at the Great Western for close on 2 decades. Lindy also is the main contact when providing private work for people or clients requiring private medical work

Noticeboard

New Dr

We would like to warmly welcome Dr Heather Weir to the practice. Dr Weir will be working Monday Tuesday and Friday.

Online booking

It is now possible to book and cancel appointments online. Please collect a form from Reception to register. You will be asked for proof of identity.

Out of Hours

On weekdays between 6.30pm and 8.00am, and on weekends and bank holidays, access to Out of Hours services is now via NHS111 - please dial 111. After assessment of your symptoms you may be invited to attend the Out of Hours Centre which is at The Great Western Hospital site and is operated by SEQOL. 

Dr Aslam

Dr Aslam will be leaving the practice on Tuesday 3rd June 2014. We wish Dr Aslam all the best for the future.

Appointments

There are two type of appointments - routine and urgent same day. When requesting urgent same day appointments you may be offered a telephone call from the Dr in the first instance.  Telephone lines are open 8am to 6.30pm to book an appointment 421311

Children's Urgent Clinic

In addition to appointments at the surgery there is a Children's Urgent Clinic based at Carfax Street which is by appointment only Monday to Friday 5pm to 8pm. Appointments can be booked after 4pm by telephoning 646466.

Dr Fan - Part time

Dr Fan will now be working part-time - Wednesdays Thursdays Fridays.

New GP Partner

Dr Angela Fan has now joined the practice and will be working on Mondays and Tuesdays. We warmly welcome Dr Fan to the team.

 
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