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Dr Ahmed Al-Obaidi leaving

Dr Al-Obaidi will be leaving the practice at the end of March. We wish Dr Al-Obaidi all all the very best for the future and thank him for all his hard work. We are currently trying to recruit a new Dr.

Patient access to their GP record

Through SystmOne Online patients can make a request to be able to view their detailed patient record in coded form.

NHS England - List Maintenance Project 2015

Registration letters from NHS England – please respond if you get one.

The NHS is carrying out work in Bath, Gloucestershire, Swindon and Wiltshire to make sure the patient details on GP lists are accurate. Letters are being sent to some patients, but not all.

If you do receive a letter, please either confirm your details or submit any changes.

Electronic Prescription Service

This service gives you the option to 'nominate' the place you choose to get your medication from so that they can receive your prescriptions electronically. This could save you a trip to the surgery just to collect a prescription form - particularly if you have regular prescriptions.

Online booking appointments and requesting repeat prescriptions

It is now possible to book and cancel appointments and request repeat prescriptions online. Please collect a form from Reception to register. You will be asked for proof of identity.

Out of Hours

On weekdays between 6.30pm and 8.00am, and on weekends and bank holidays, access to Out of Hours services is now via NHS111 - please dial 111. After assessment of your symptoms you may be invited to attend the Out of Hours Centre which is at The Great Western Hospital site and is operated by SEQOL. 

Friends and Family Test

 We would like to hear about patients experience of our service:

 The 3 letter code for Great Western Surgery is gws


Although we run an appointments system, some appointments do overrun and delays do sometimes occur. We appreciate that this may cause inconvenience at times. Please be patient; you may require the extra time one day.

 Children's Urgent Clinic

The Children’s Clinic is for people aged from 3 months to 18 years old, who are unwell and can’t get an urgent GP appointment. The clinic is open from 8am to 8pm, Monday to Friday, please telephone for an appointment on the day. Call 01793 646466 

Practice Management

Mrs Joanne Osborn (f)

Joanne is the Manager of the Practice, and has overall responsibility for Premises Management, Information Technology, Finance, Health and Safety, Patient Services, Staff Management, and Contractual Arrangments with Swindon CCG and NHS England.

Mrs Yvonne Watts
Yvonne Watts is the Practice Deputy Manager, providing supervision of reception, as well as ensuring updated appointments are available on the Practice Clinical System. Yvonne has been with the Practice for a number of years, and is a valuable and well respected member of our team


The ancillary staff of Great Western Surgery consists of the Practice Manager and Deputy, two Practice Nurses, Health Care Assistant, In house Phlebotomist and support from experienced receptionists.

All staff apart from the manager are part-time. Also based within the surgery is our Health Visitor. The District Nurses are based at another location but visit the surgery on a daily basis. Other attached staff include Community Psychiatric Nurses, Midwife, Counsellor and Physiotherapist.

Most of our ancillary staff have been with us for at least five years or longer. They are very experienced, competent and loyal employees. We pride ourselves on having excellent working relationships with all our permanent and attached staff. As previously mentioned, we positively encourage discussion and suggestions from everyone involved in the Primary Health Care Team on most matters affecting the Practice and believe that the approachability of the Partners plays an active part in achieving good results from this.


Mrs Liz Donachie (f)Mrs Liz Donachie (f)
Liz Donachie is one of our experienced reception team members, who along with providing assistance to Doctors and Patients has the really important role of ensuring our Chronic Disease Management Clinics are booked, by ensuring our patients are recalled on a regular basis. Liz is also resposnible for ensuring medical records and information are kept up to date, by scanning documents into the patients clinical computer records. Add to that ensuring Pathology Results are viewed, answering the phones, and looking after patient prescriptions, Liz is a great example of just what the Practice Receptionist is today.
Mrs Iris Buckingham (f)Mrs Iris Buckingham (f)
Iris Buckingham joined the Practice in 2006, as a receptionist, having worked in General Practice locally in Swindon before. Iris assists the GP's and patients, and provides an extensive role in prescriptions, both reviewing, and checking prescription requests, as well as issuing prescriptions.
Mrs Terry Lawton (f)
Mrs Lin Davies (f)
Miss Claire Sizer (f)
Mrs Janice Dowler (f)


Mrs Julie Joyce (f)
Mrs Lindy Murrell (f)Mrs Lindy Murrell (f)
Lindy Murrell, provides a dual role for the Practice, by being a receptionist, as well as providing secretarial services for the partners. Lindy is responsible for a wide range of occupational health contracts that the practice have accquired, as well as traditional secretarial services for our patients, such as referrals, letters, and other administration. Lindy has been at the Great Western for close on 2 decades. Lindy also is the main contact when providing private work for people or clients requiring private medical work
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