Making a Complaint

The Practice are bound to acknowledge and Investigate complaints.  We are required to respond to you within a dedicated time limit.  The Practice Complaints Leaflet is attached below.

Practice Complaints Procedure

The Practice feel that the best way to make a complaint is to put the details of your issue in writing.  Whilst we accept complaints over the telephone, we find that patients taking time out to consider the issues they wish to raise, often gives rise to much more information being made available, and thus allowing a better understanding of the issues raised.

Please note that if you are making a complaint on behalf of a relative, we cannot act upon this unless you have gained authority to do so. You should seek consent to act for a relative, and also get signed authority to do so.

PRACTICE COMPLAINTS FORM

Smoking and Blood Pressure

Smoking

Please advise us of your smoking habits by completing the attached questionnaire

SMOKING QUESTIONNAIRE

Blood Pressure

BP RECORD SHEET

Personal Details Change

Please let us know as soon as possible if your address changes.

You may use the online form below to notify us of your change of details. The form will open in a new window. Fill out the details and press the Send button.

Change of Address Form

If you don't wish to use the online form then drop into the practice and pick up a paper form.

Change of Details - Disabled Access Form