Patients can telephone between 8am and 6.30pm to book an appointment. Appointments can be booked up to 3 weeks ahead.
When telephoning the surgery you will be offered the next available routine appointment. If you feel your problem is more urgent and need to be seen before the offered appointment then, where possible, you will be either be offered an appointment that day or a telephone appointment with a Dr.
Same day appointment requests are for those patients whose medical problem must be dealt with on the same day and cannot wait until the next routine appointment. When booking same day appointments the Doctors have asked the Receptionists to take a brief summaryof the problem so the Doctors can prioritise emergency medical problems.
You can help us to help you by:
- Trying to consider if the problem you have had has been a longstanding one which is suitable to be booked ahead.
- Ensuring that if you cannot attend an appointment, or no longer require it, that you cancel it as far in advance as possible.
In addition to appointments at the surgery there is a Children's Urgent Clinic based at Carfax Street which is by appointment only Monday to Friday 5pm to 8pm. Appointments can be booked after 4pm by telephoning 646466.
Great Western Surgery - updated 19th March 2014