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Easter opening hours

The surgery will close on Thursday 2nd April at 18:30 and re-open Tuesday 7th April at 08:00. Out of hours cover is provided by NHS 111 - telephone 111.

Electronic Prescription Service

This service gives you the option to 'nominate' the place you choose to get your medication from so that they can receive your prescriptions electronically. This could save you a trip to the surgery just to collect a prescription form - particularly if you have regular prescriptions.

Online booking appointments and requesting repeat prescriptions

It is now possible to book and cancel appointments and request repeat prescriptions online. Please collect a form from Reception to register. You will be asked for proof of identity.

Out of Hours

On weekdays between 6.30pm and 8.00am, and on weekends and bank holidays, access to Out of Hours services is now via NHS111 - please dial 111. After assessment of your symptoms you may be invited to attend the Out of Hours Centre which is at The Great Western Hospital site and is operated by SEQOL. 

Friends and Family Test


We would like to hear about patients experience of our service:



The 3 letter code for Great Western Surgery is gws


Children's Urgent Clinic

In addition to appointments at the surgery there is a Children's Urgent Clinic based at Moredon Medical Centre which is by appointment only. For an appointment please telephone 646466.


Patients can telephone between 8am and 6.30pm to book an appointment. Appointments can be booked up to 6 weeks ahead.

When telephoning the surgery you will be offered the next available routine appointment. If you feel your problem is more urgent and need to be seen before the offered appointment then, where possible, you will be either be offered an appointment that day or a telephone appointment with a Dr.

Same day appointment requests are for those patients whose medical problem must be dealt with on the same day and cannot wait until the next routine appointment. When booking same day appointments the Doctors have asked the Receptionists to take a brief summaryof the problem so the Doctors can prioritise emergency medical problems.

You can help us to help you by:

  • Trying to consider if the problem you have had has been a longstanding one which is suitable to be booked ahead.
  • Ensuring that if you cannot attend an appointment, or no longer require it, that you cancel it as far in advance as possible.


In addition to appointments at the surgery there is a Children's Urgent Clinic based at Moredon Medical Centre which is by appointment only Monday to Friday 8am to 8pm. Appointments can be booked by telephoning 646466. Appointments are held at:

Moredon Medical Centre
Moredon Road





Great Western Surgery  - updated 16th February 2015

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