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Dr Ahmed Al-Obaidi leaving

Dr Al-Obaidi will be leaving the practice at the end of March. We wish Dr Al-Obaidi all all the very best for the future and thank him for all his hard work. We are currently trying to recruit a new Dr.

Patient access to their GP record

Through SystmOne Online patients can make a request to be able to view their detailed patient record in coded form.

NHS England - List Maintenance Project 2015

Registration letters from NHS England – please respond if you get one.

The NHS is carrying out work in Bath, Gloucestershire, Swindon and Wiltshire to make sure the patient details on GP lists are accurate. Letters are being sent to some patients, but not all.

If you do receive a letter, please either confirm your details or submit any changes.

Electronic Prescription Service

This service gives you the option to 'nominate' the place you choose to get your medication from so that they can receive your prescriptions electronically. This could save you a trip to the surgery just to collect a prescription form - particularly if you have regular prescriptions.

Online booking appointments and requesting repeat prescriptions

It is now possible to book and cancel appointments and request repeat prescriptions online. Please collect a form from Reception to register. You will be asked for proof of identity.

Out of Hours

On weekdays between 6.30pm and 8.00am, and on weekends and bank holidays, access to Out of Hours services is now via NHS111 - please dial 111. After assessment of your symptoms you may be invited to attend the Out of Hours Centre which is at The Great Western Hospital site and is operated by SEQOL. 

Friends and Family Test

 We would like to hear about patients experience of our service:

 The 3 letter code for Great Western Surgery is gws


Although we run an appointments system, some appointments do overrun and delays do sometimes occur. We appreciate that this may cause inconvenience at times. Please be patient; you may require the extra time one day.

 Children's Urgent Clinic

The Children’s Clinic is for people aged from 3 months to 18 years old, who are unwell and can’t get an urgent GP appointment. The clinic is open from 8am to 8pm, Monday to Friday, please telephone for an appointment on the day. Call 01793 646466 

Great Western Surgery Patients Charter


All staff are aware of patients' absolute right to confidentiality.  An interview room is available at all times next to reception for matters of a confidential nature.


We do not discriminate on the grounds of race, gender, religion, sexuality or disability.


Information on health services and on diagnosis and treatment will be provided to the fullest extent that patients request.  Full clarification of any queries will be provided as appropriate.


Patients will be treated as individuals with courtesy and respect at all times.


The NHS operates a Zero Tolerance policy with regard to violence, which includes actual or threatened physical violence or verbal abuse which leads to fear for a person's safety.

In this situation we are obliged to notify the patient in writing of their removal from the list with immediate effect and record the fact of the removal and the circumstances leading to it in the patient's medical records.  The PCT is then responsible for providing further medical care for such patients.


You will be seen on time whenever possible although some consultations may take longer than others.  On occasions acutely ill patients may need to be seen immediately.  An explanation will be offered for any undue delays.


All our staff have a right to be treated with courtesy and respect and our patients have a responsibility to behave appropriately.



It is essential that once you have booked an appointment, you must endeavour to keep it. Patients who book appointments and subsequently fail to attend without sufficient notice will have their registration at the Practice reviewed, and face possible removal. There is a link on the home page to cancelling an appointment. The Practice provide a number of bookable appointments in advance, and also offer extended access by offering appointments as early as 0720 on 4 mornings a week.  Patients will also have access to appointments on the day, as well as access to emergency appointments if required. A telephone triage system is also available, which allows a GP to call you back on the day of request. Patients who arrive late for their appointments may run the risk of not being seen until the end of surgery.



A home visit should be requested by 10.00am.Home Visits are subject to strict criteria, and a patient will only receive a Home Visit if they are too ill to attend the Practice.



Requests for repeat medication can be done in writing, ensuring you have marked off the required items on the repeat slip. They can be ordered via the Practice Website, or they can be requested in person at the Practice.  The Practice does not take requests for repeat medication over the telephone.



It is the responsibility of the patient to inform us of any changes of address, this can be done via this webiste


Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website