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Flu appointments now available to book

Eligible patients:

Over 65's



Long term health conditions affecting the lungs, heart, kidney, liver, brain or nervous system, immune system

All children aged 2, 3 and 4 yrs, and of school years 1 & 2 (01/09/2009-31/08/2010 & 01/09/2008-31/08/2009)

NHS England - List Maintenance Project 2015

Registration letters from NHS England – please respond if you get one.

The NHS is carrying out work in Bath, Gloucestershire, Swindon and Wiltshire to make sure the patient details on GP lists are accurate. Letters are being sent to some patients, but not all.

If you do receive a letter, please either confirm your details or submit any changes.

Electronic Prescription Service

This service gives you the option to 'nominate' the place you choose to get your medication from so that they can receive your prescriptions electronically. This could save you a trip to the surgery just to collect a prescription form - particularly if you have regular prescriptions.

Online booking appointments and requesting repeat prescriptions

It is now possible to book and cancel appointments and request repeat prescriptions online. Please collect a form from Reception to register. You will be asked for proof of identity.

Out of Hours

On weekdays between 6.30pm and 8.00am, and on weekends and bank holidays, access to Out of Hours services is now via NHS111 - please dial 111. After assessment of your symptoms you may be invited to attend the Out of Hours Centre which is at The Great Western Hospital site and is operated by SEQOL. 

Friends and Family Test


We would like to hear about patients experience of our service:



The 3 letter code for Great Western Surgery is gws


Children's Urgent Clinic

In addition to appointments at the surgery there are two Children's Urgent Clinic's based at Carfax and  Moredon Medical Centre which are by appointment only. For an appointment please telephone 646466.

Confidentiality and Data Protection


What information do we record about our patients

The practice stores information on a database about each of its patients.  The database is used to record your medical history and any consultations that you may have with a doctor, nurse or health care assistant.


Additionally, each patient has all medication stored on their record (current and discontinued).


All letters, faxes, emails relating to tests, discharge from hospital, out of hours reports, accident and emergency reports are also scanned into each relevant patients records so we have a full and complete medical history.


How do we ensure that your data is safe?


At Great Western Surgery we have systems in place to ensure that all data stored about each of our patients is processed lawfully.


This means that we have policies in place and staff are trained to deal with your data sensitively.


Everyday Confidentiality

All staff have access to your medical and personal details which is required in relation to their roles.

All staff undergo training on confidentiality and have signed a ‘Confidentiality Agreement’.  They are trained not to disclose information to a third party. 


If a relative wants to know information about one of our patients we will not disclose this unless we have written consent from the patient.


There is a separate policy and information leaflet for young people.  Please ask a member of staff if you would like a copy of our leaflet for Young People



How else might your data be processed

If you get referred to another service, your information will be shared with this service.  Your consent will have been obtained during the GP consultation.

Sometimes the practice is involved in national or local health audits and we may be required to send data to an NHS organisation.  However, on these occasions data is sent without personal details so individuals can not be identified.


The practice may be approached by social services or the police for information on patients.  Information is not disclosed unless there is a risk to the patient or wider society.  The police are usually required to supply a warrant to access data about a patient





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