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Noticeboard

Flu vaccine

Flu vaccines are now in stock. Please make an appointment if you would like a flu vacccine and are either aged 65 and over, or are in a clinical at-risk group.

New Dr

We would like to warmly welcome Dr Heather Weir to the practice. Dr Weir will be working MondayTuesday and Friday.

Online booking

It is now possible to book and cancel appointments online. Please collect a form from Reception to register. You will be asked for proof of identity.

Out of Hours

On weekdays between 6.30pm and 8.00am, and on weekends and bank holidays, access to Out of Hours services is now via NHS111 - please dial 111. After assessment of your symptoms you may be invited to attend the Out of Hours Centre which is at The Great Western Hospital site and is operated by SEQOL. 

Appointments

There are two type of appointments - routine and urgent same day. When requesting urgent same day appointments you may be offered a telephone call from the Dr in the first instance.  Telephone lines are open 8am to 6.30pm to book an appointment 421311

Children's Urgent Clinic

In addition to appointments at the surgery there is a Children's Urgent Clinic based at Carfax Street which is by appointment only Monday to Friday 5pm to 8pm. Appointments can be booked after 4pm by telephoning 646466.

Dr Fan - Part time

Dr Fan will now be working part-time - Wednesdays Thursdays Fridays.

New GP Partner

Dr Angela Fan has now joined the practice and will be working on Mondays and Tuesdays. We warmly welcome Dr Fan to the team.

Confidentiality and Data Protection

 

What information do we record about our patients

The practice stores information on a database about each of its patients.  The database is used to record your medical history and any consultations that you may have with a doctor, nurse or health care assistant.

 

Additionally, each patient has all medication stored on their record (current and discontinued).

 

All letters, faxes, emails relating to tests, discharge from hospital, out of hours reports, accident and emergency reports are also scanned into each relevant patients records so we have a full and complete medical history.

 

How do we ensure that your data is safe?

 

At Great Western Surgery we have systems in place to ensure that all data stored about each of our patients is processed lawfully.

 

This means that we have policies in place and staff are trained to deal with your data sensitively.

 

Everyday Confidentiality

All staff have access to your medical and personal details which is required in relation to their roles.

All staff undergo training on confidentiality and have signed a ‘Confidentiality Agreement’.  They are trained not to disclose information to a third party. 

 

If a relative wants to know information about one of our patients we will not disclose this unless we have written consent from the patient.

 

There is a separate policy and information leaflet for young people.  Please ask a member of staff if you would like a copy of our leaflet for Young People

 

 

How else might your data be processed

If you get referred to another service, your information will be shared with this service.  Your consent will have been obtained during the GP consultation.

Sometimes the practice is involved in national or local health audits and we may be required to send data to an NHS organisation.  However, on these occasions data is sent without personal details so individuals can not be identified.

 

The practice may be approached by social services or the police for information on patients.  Information is not disclosed unless there is a risk to the patient or wider society.  The police are usually required to supply a warrant to access data about a patient

 

 

 

 



 
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