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Access to Medical Records

All computerised data is stored on a system that is password protected, with regular password changes.

All manual files are kept in a locked room.

Where information is printed off about a patient, this is shredded, after use.


Under the Data Protection Act 1998, individuals have the right to request access to their own medical records.


If your records have been updated in the last 40 days and you don’t require a copy, you can access your records free of charge.

If your records haven’t been updated in the last 40 days there is a £10 fee.


If you require a copy of your records there is a maximum charge of £50


·   Ask at reception for an access form entitled ‘Application to Access Medical Records’

·   Ensure that the form is fully completed, using a separate sheet of paper if  necessary, and return it together with the £10 fee—if applicable (this is non-refundable).

·   Where copy records are required an additional fee will be payable, which will not exceed £50 (including the £10 fee above)

Your request will be considered and you will be advised as soon as possible, and within 21 days.


Send the application to:

The Practice Manager

Great Western Surgery

Farriers Close




There is no facility for immediate access.








There are two type of appointments - routine and urgent same day. Telephone lines are open 8am to 6.30pm to book an appointment 421311

Children's Urgent Clinic

In addition to appointments at the surgery there is a Children's Urgent Clinic based at Carfax Street which is by appointment only Monday to Friday 5pm to 8pm. Appointments can be booked after 4pm by telephoning 646466.

Dr Aslam

Dr Aslam is now back from maternity leave. Dr Aslam works Mondays, Tuesdays and Fridays.

Dr Fan - Part time

Dr Fan will now be working part-time - Wednesdays Thursdays Fridays.

New GP Partner

Dr Angela Fan has now joined the practice and will be working on Mondays and Tuesdays. We warmly welcome Dr Fan to the team.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesDepartment of HealthThis site is brought to you by My Surgery Website