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Easter opening hours

The surgery will close on Thursday 2nd April at 18:30 and re-open Tuesday 7th April at 08:00. Out of hours cover is provided by NHS 111 - telephone 111.

Electronic Prescription Service

This service gives you the option to 'nominate' the place you choose to get your medication from so that they can receive your prescriptions electronically. This could save you a trip to the surgery just to collect a prescription form - particularly if you have regular prescriptions.

Online booking appointments and requesting repeat prescriptions

It is now possible to book and cancel appointments and request repeat prescriptions online. Please collect a form from Reception to register. You will be asked for proof of identity.

Out of Hours

On weekdays between 6.30pm and 8.00am, and on weekends and bank holidays, access to Out of Hours services is now via NHS111 - please dial 111. After assessment of your symptoms you may be invited to attend the Out of Hours Centre which is at The Great Western Hospital site and is operated by SEQOL. 

Friends and Family Test


We would like to hear about patients experience of our service:



The 3 letter code for Great Western Surgery is gws


Children's Urgent Clinic

In addition to appointments at the surgery there is a Children's Urgent Clinic based at Moredon Medical Centre which is by appointment only. For an appointment please telephone 646466.

Access to Medical Records

All computerised data is stored on a system that is password protected, with regular password changes.

All manual files are kept in a locked room.

Where information is printed off about a patient, this is shredded, after use.


Under the Data Protection Act 1998, individuals have the right to request access to their own medical records.


If your records have been updated in the last 40 days and you don’t require a copy, you can access your records free of charge.

If your records haven’t been updated in the last 40 days there is a £10 fee.


If you require a copy of your records there is a maximum charge of £50


·   Ask at reception for an access form entitled ‘Application to Access Medical Records’

·   Ensure that the form is fully completed, using a separate sheet of paper if  necessary, and return it together with the £10 fee—if applicable (this is non-refundable).

·   Where copy records are required an additional fee will be payable, which will not exceed £50 (including the £10 fee above)

Your request will be considered and you will be advised as soon as possible, and within 21 days.


Send the application to:

The Practice Manager

Great Western Surgery

Farriers Close




There is no facility for immediate access.






Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website